Returns & FAQ
LockerStack Returns & FAQs
We want you to love your gear, and every product comes with a quality guarantee. If there's a print error or a visible quality issue, we'll replace or refund it — no fuss.
For any quality issues, send us clear photos of the product on a flat, well-lit surface, along with your order number, to hello@lockerstack.co.uk. This helps us sort things out quickly.
Because every item is made to order specifically for you, we're not able to accept general returns or sizing-related returns. Please check our size guide carefully before ordering. Full details below.
Cancellations
Order Cancellation Policy
All LockerStack products are made to order. If you wish to cancel or amend your order, use the link in your order confirmation email — you can edit your order at any time before it goes into production.
Once your order has gone to production, it can no longer be changed or cancelled. If a quality issue arises once you've received it, you have 30 days from delivery to let us know and we'll sort a resolution.
Damaged Items & Quality Issues
For the fastest resolution, email us:
- A photo of the quality issue or damaged area, clearly showing the affected part
- The product laid flat, with the tag visible where possible
- Your order number
Send this to hello@lockerstack.co.uk and we'll get back to you with a replacement or refund as quickly as we can.
Refunds
Order Refund Policy
Because every item is made to order, we can't offer refunds, returns, or exchanges except for genuine quality issues. Orders are non-refundable unless they meet this criteria and you've sent us a photo showing the issue, as above.
- PayPal payments: refunds appear back in your PayPal balance within 24 hours.
- Credit/debit card payments: refunds typically appear in your account within 7–10 business days, depending on your bank.
Accepted Payment Methods
We accept credit/debit cards, PayPal, Google Pay, and Apple Pay. PayPal customers can also choose to spread the cost with PayPal Pay in 3, interest-free, at no extra cost, directly at checkout.
International Orders
If you're ordering from outside the UK, your order may be subject to import taxes, duties, or other customs charges applied by your local authorities. These vary by country and we're unable to calculate them in advance. Check with your local customs office if you're unsure what to expect — any such charges are the customer's responsibility, not LockerStack's.
Merchant of Record
Orders placed through LockerStack are handled by our merchandising and fulfilment partner, Fourthwall, who act as merchant of record and manage order-related enquiries, production, and shipping.
Got a question we haven't covered here? Email us any time at hello@lockerstack.co.uk — we're happy to help.